🔒 We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information across all NeuralCrowd products and services.
1. Information We Collect
1.1 Information You Provide
When you use our services, we collect information that you voluntarily provide:
- Account Information: Name, email address, password (encrypted)
- Purchase Information: Billing details (processed securely by Gumroad/Stripe)
- Communication: Messages you send us via email, contact forms, or community platforms
- Course Enrollment: Educational background, experience level (for AI Mastery Course)
1.2 Information Collected Automatically
When you visit our websites, we automatically collect:
- Usage Data: Pages visited, time spent, links clicked
- Device Information: Browser type, operating system, IP address
- Cookies: Small files stored on your device (see Cookie Policy below)
1.3 Third-Party Data
We receive limited data from third-party services:
- Gumroad: Purchase confirmations, transaction IDs
- Google Analytics: Website traffic and usage patterns
- Facebook Pixel: Ad performance and conversion tracking
- Fomo (SocioStacks): Email subscriptions and popup interactions
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Service Delivery
- Process purchases and deliver digital products
- Provide access to member portals, toolkits, and resources
- Deliver course content and live sessions
- Send order confirmations and download links
2.2 Communication
- Send important updates about your purchases
- Respond to your support requests
- Send newsletters (with your consent, unsubscribe anytime)
- Notify you of new products or special offers
2.3 Improvement and Analytics
- Analyze website usage to improve user experience
- Understand which content is most valuable
- Optimize marketing campaigns
- Prevent fraud and abuse
3. Cookies and Tracking Technologies
3.1 What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
3.2 Types of Cookies We Use
- Essential Cookies: Required for the website to function (login sessions, shopping cart)
- Analytics Cookies: Google Analytics to understand traffic patterns
- Marketing Cookies: Facebook Pixel for ad targeting and conversion tracking
- Preference Cookies: Remember your settings and preferences
3.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.
4. How We Share Your Information
We do not sell your personal information. We share data only in the following circumstances:
4.1 Service Providers
- Payment Processing: Gumroad, Stripe (for secure payment handling)
- Email Delivery: Manual emails from hello@neuralcrowd.com
- Analytics: Google Analytics (anonymized data)
- Advertising: Facebook (for ad targeting, you can opt out)
4.2 Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and safety.
4.3 Business Transfers
If we sell or merge our business, your information may be transferred to the new owner.
5. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Secure password storage (encrypted and hashed)
- Regular security audits and updates
- Limited employee access to personal data
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with access to purchased products (indefinitely for digital products)
- Comply with legal obligations (tax records: 7 years)
- Resolve disputes and enforce our agreements
You can request deletion of your data by emailing hello@neuralcrowd.com. Note that some information may be retained for legal compliance.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing emails anytime
- Data Portability: Request your data in a portable format
- Object: Object to processing of your data for marketing purposes
To exercise these rights, email hello@neuralcrowd.com
8. Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries outside of India, including the United States (for Gumroad, Google Analytics, Facebook). We ensure appropriate safeguards are in place for such transfers.
10. Third-Party Links
Our websites may contain links to third-party sites (Amazon, YouTube, etc.). We are not responsible for the privacy practices of these sites. Please review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website. The "Last Updated" date at the top reflects the most recent version.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Email: hello@neuralcrowd.com
Business Name: Abhishek Singh
Address: New Delhi, Delhi, India