Help & Support

Contact Support

Choose your preferred way to reach us

📧

Email Support

Response within 24 hours

Course Support:
course@neuralcrowd.com

General Inquiries:
hello@neuralcrowd.com

Instructor Contact:
asingh@onlinesolicitor.org

Hours: Mon-Sat, 9:30 AM - 6:30 PM IST

Send Email

💬

Live Chat

Instant response during office hours

Get immediate help from our support team

Available: Mon-Sat, 9:30 AM - 6:30 PM IST

Average Response Time: Under 2 minutes

Best for: Quick questions, technical issues, login problems

Start Chat

📱

Phone & WhatsApp

Available during office hours

Talk to our support team directly

Hours: Mon-Sat, 9:30 AM - 6:30 PM IST

WhatsApp: Business inquiries & urgent support

Best for: Enrollment questions, payment issues, urgent matters

Request Callback

📚

Help Center

24/7 Self-service

Browse our comprehensive knowledge base

100+ Articles covering all topics

Video Tutorials for common tasks

Best for: Step-by-step guides, how-to articles, troubleshooting

Browse Articles

Getting Started Guide

New to the course? Follow these steps

Complete Enrollment

After payment, you'll receive:

Welcome email with login credentials
Student dashboard access link
Orientation schedule
Course materials download link

Set Up Your Account

Update profile information
Set communication preferences
Join student WhatsApp group
Download Zoom/meeting software

Attend Orientation

Join your first session:

Meet your instructor and batchmates
Course overview and expectations
Platform walkthrough
Q&A session

Start Learning!

You're all set:

Attend live sessions (Mon, Wed, Fri, Sat)
Complete assignments (Tue, Thu)
Watch recordings if you miss a class
Participate in LifeTrek sessions (Saturdays)

Common Issues & Solutions

Quick fixes for frequent problems

Can't log in to my account

▼

Verify you're using the correct email address
Try resetting your password using "Forgot Password" link
Clear browser cache and cookies
Try a different browser or incognito mode
Still stuck? Email course@neuralcrowd.com

Can't access recordings

▼

Check if you're logged into your student dashboard
Recordings are uploaded within 24 hours of session
Verify your enrollment status and payment
Try refreshing the page or different browser
Contact support if issue persists

Video/audio issues during live class

▼

Check your internet speed (minimum 2 Mbps)
Close unnecessary apps and browser tabs
Turn off video if audio is choppy
Use wired connection instead of WiFi if possible
Watch recording later if connection is poor

Assignment submission not working

▼

Check file size (max 50 MB per file)
Verify file format is allowed (PDF, DOCX, ZIP)
Try compressing large files
Clear browser cache and try again
Email assignment to course@neuralcrowd.com as backup

Payment not reflecting

▼

Check your email for payment confirmation
Payment processing can take 24-48 hours
Verify payment with your bank/card provider
Keep transaction ID/receipt ready
Email payment details to course@neuralcrowd.com

Not receiving course emails

▼

Check spam/junk folder
Add course@neuralcrowd.com to contacts
Whitelist @neuralcrowd.com domain
Verify email address in your profile
Request email resend from support

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